Pond-o-mania.com Home

Customer Service | FAQs | Info | Product Catalog | Bookmark this site! 

  View shopping cart




Home > Customer Service

Pond-O-Mania Customer Service

Return to HomepageContact Pond-o-mania.com

Phone
205-655-7500
10 AM - 5 PM CST

Email
admin@Pond-o-mania.com

About Us: Pond-o-mania.com has been selling high quality Pond Supplies & Pond Pumps products since 1998. When we founded this business, we had no idea our pond company would see much success outside of landlocked Salt Lake City where we are based. However, after more than 10 years in the business, we’ve grown to become one of the most popular retailers on the Internet.

Our selection of pond supplies rivals any physical store. But here at Pond-O-Mania, you have the Internet advantage of ordering from the comfort of your own home and receiving your first pond kit delivered right to your doorstep.

We owe our success to our dedication to quality products and knowledgeable customer service. We’ve built a steady clientele by providing excellent deals and information regarding the current trends and most-efficient products. We also respect our customers; we’ll never sell any products that don’t meet our high standards for personal use in our own backyard décor.

We appreciate your business and the opportunity to serve you again!

Having trouble placing an order online?  Have a question about a product?  Want to check on the status of your Pond Supplies order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

This site reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

Return Policy on all Pond Supplies products

If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Contactl our dedicated customer service at admin@Pond-o-mania.com and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at admin@Pond-o-mania.com.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at Pond-o-mania.com an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please contact us at admin@Pond-o-mania.com within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time

Pond-o-mania.com Privacy Policy

We will never sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Pond-o-mania.com. One month after your order is placed; your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand that you want to be able to purchase Pond Supplies online and not have to give away your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our web site and our customers, we face the same risks as all Internet companies.

 

Trusted site - secure shopping
100% secure shopping at Pond-o-mania.com - Trusted since 1998

 

More helpful links:

Pond Supplies Shipping rates
Entire Pond Supplies product catalog
View shopping cart

Special Offers


Trusted site - secure shoppingWe accept all major credit cards

Jump to most popular search results:
Garden pond | Filters | Fountains | Kits | Liners | Fish | Koi | Pond pumps | De-icers| Pond supplies | Solar pumps | Lights | Bridges | Aquatic plants | Spitters

View Catalog | Security, Returns and Exchanges | Contact us | Shipping | Site Map | Learning Center
Copyright © 1998 - 2009

Learning Center Featured Products Customer Service Shipping Policies Pond-o-mania.com Home Pond Pumps Pond Kits Pond Decor Aquatic Plants & Supplies Best Sellers